Terms of Service

Last Updated: April 2026

1. Acceptance of Terms

By accessing or using the Pusti platform, you agree to be bound by these Terms of Service. If you do not agree to all terms and conditions, you may not access the platform.

2. The Pusti Marketplace

Pusti operates as a technology marketplace connecting consumers/patients with independent, FSSAI-certified Kitchen Partners and certified Dieticians. Pusti does not cook food or provide medical services directly. We provide the platform, the clinical ingredient-filtering algorithms, and facilitate payments and delivery logistics.

3. Orders, Pricing, and Delivery

• Dynamic Delivery: Delivery fees are calculated dynamically based on the straight-line distance between the kitchen and your delivery address.
• Cart Restrictions: To ensure food safety and quality, all items in a single checkout must originate from the same kitchen.
• Availability: Kitchens reserve the right to reject orders based on capacity or ingredient shortages. In such cases, a full refund will be initiated automatically.

4. Refunds and Disputes

If you receive an incorrect order, missing items, or spoiled food, you must report the issue via the "Report Issue" button in your Order History within 12 hours of delivery. Our support team will review the claim and may request photographic evidence. Approved refunds will be processed back to your original payment method via Razorpay within 5-7 business days.

5. User Conduct

You agree to provide accurate health and allergy information during onboarding. Pusti is not liable for adverse reactions resulting from undisclosed allergies or falsified health profiles.